At Start Nursing Services, we are committed to protecting the privacy and personal information of all clients, including those receiving services under the National Disability Insurance Scheme (NDIS) and the Support at Home Program. 

We collect personal information that is necessary to deliver safe, high-quality care and support. This may include:
  • Contact details
  • Health and support needs
  • Emergency contacts
  • Cultural and language preferences
  • Relevant financial or legal information
Information is collected directly from clients or their authorised representatives, and occasionally from third parties such as healthcare providers or government agencies.
We use personal information to:
  • Deliver agreed services and supports
  • Develop and review care plans
  • Communicate with clients and their families
  • Meet legal and regulatory obligations
We will only use or disclose personal information for purposes directly related to service delivery or where required by law.

All personal information is stored securely in physical and electronic formats. We take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure.

Once you’ve approved our service agreement, we’ll carefully pair them with a dedicated expert carer who aligns with their needs, background, and interests subject to availability. 

We seek client consent before collecting or sharing personal information, except where required by law. We respect the confidentiality of all client records and communications.

If you have concerns about how your personal information is handled, you can contact us directly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Aged Care Quality and Safety Commission or the NDIS Commission.

For privacy-related enquiries, please contact:

Start Nursing Service
20 Lexington Drive, Bella Vista NSW
Phone: 0488878278
Email: info@startnursingservices.com.au